H2H Conversation Browsing

Actors

Alice is a Identified Consumers that is subscribed to a Communication Service Providers.

Pre-condition

  • Alice is registered
  • #1 #2 #86 Alice has had several Conversations, some of them were recorded

Description

  • Alice is able to browse hyper-linked conversations history
  • Conversation hyperlinks can be set manually by Alice or automatically according to different criteria including:
    • Conversation Participant Identity,
    • Conversation Context and Subject
  • In case shared resources (e.g. Voice, Video, Chat,..) are available, each Conversation can be re-played,
  • A Conversation that is not closed can be resumed;
  • A Closed Conversation, can be the starting point to start a new conversation. In this case, the two conversations will be hyper-linked

Differentiation - market relevance

New feature?

#92 H2H Communication UC