H2H Conversation Browsing

Actors

Alice is a Identified Consumers that is subscribed to a Communication Service Providers.

Pre-condition

• Alice is registered
• #1 #2 #86 Alice has had several Conversations, some of them were recorded

Description

• Alice is able to browse hyper-linked conversations history
• Conversation hyperlinks can be set manually by Alice or automatically according to different criteria including:
  • Conversation Participant Identity,
  • Conversation Context and Subject
• In case shared resources (e.g. Voice, Video, Chat,..) are available, each Conversation can be re-played,
• A Conversation that is not closed can be resumed;
• A Closed Conversation, can be the starting point to start a new conversation. In this case, the two conversations will be hyper-linked

Differentiation - market relevance

New feature?

#92 H2H Communication UC